Analysis

Information Systems

1800-GOT-JUNK uses an information system called "Salesforce" that tells their employees a brief summery about the upcoming job.  The system tells the employees the address, the job site, and any nuances that they should be aware of. The company also uses a point of sale system to record and track the purchases of their services by their customers.

Social Media

1-800-Got-Junk keeps a social media presence using various of platforms and providers. Specifically, 1-800-Got-Junk uses Facebook, Instagram, Twitter, LinkedIn, and Youtube. 1-800-Got-Junk also has their own website to visit to learn more about the company and also to set up appointments if need be. The company mainly uses Facebook, which is a social media information system (SMIS), and for 1-800-Got-Junk this is a way to market their company and a customer service business process. 1-800-Got-Junk uses Facebook as a communication platform to connect with customers or followers by posting information about the company itself, specific jobs they've done, and reviews that customers have left them previously. Also by using Facebook as a customer service business process, it allows customers to post their own reviews or ask questions under posts made by 1-800-Got-Junk.

Hardware

!800-GOT-JUNK does not use high tech computers or overly expensive hardware. As a company they are fairly technologically basic because they use standard electronics to run their operations. Most of their employees use their personal smartphone or tablet for their job.

Software

There are two types of software that 1-800-GOT-JUNK uses. One is POS, or a Point-Of-Sale system/software. The other specific type of software that 1-800-GOT-JUNK uses daily is a cloud computing service called Salesforce Salesforce is a cloud based CRM software that optimizes ease of use while providing direct communication with our customers, via iOS or Android. This allows 1-800-GOT-JUNK to manage the marketing, acquisition, relationship, and loss/churn interactions for each individual customer.

Collaboration

Throughout this past semester, Group 5 was required to create and share content for presentations or class exercises and assignments. The tools that we used were Google Docs and the mobile app GroupMe. Google Docs allowed our group to contribute their part of the work into a shared document for assignments like the class exercises. GroupMe is an app that the group members had downloaded on their smartphones, This allowed us to keep in contact with each other while not being in class or at Kean University in general.

Gannt Chart

As part of this assignment and process, we were required to develop a Gantt Chart. A Gantt chart is a type of bar chart that illustrates a project schedule and due dates. Using a Gantt Chart allowed Group 5 to determine how long a certain part or job should take and in which order the jobs should be done in.